Privacy Policy for Avona Properties Ltd (Trading as Avona Stays)
Effective Date: 3/6/2025

1. Introduction
Avona Properties Ltd (trading as Avona Stays) is committed to protecting your privacy. This privacy policy explains how we collect, use, share, and safeguard your personal data when you interact with us through our properties or booking platforms such as Airbnb and Booking.com.

2. Information We Collect
Full name, contact details (email, phone number)
Booking and stay information
Payment status and history (handled via Airbnb/Booking.com)
Communication and messages
CCTV footage at properties (where applicable)

3. How We Use Your Information
To manage bookings and provide accommodation services
To communicate with guests before, during, and after stays
To comply with legal and tax obligations
To ensure safety and security of guests and properties
To improve customer experience

4. Sharing of Data
We do not sell your personal data.
We may share data with:
• - Airbnb and Booking.com under their privacy policies
• - Service providers (e.g., cleaners or maintenance personnel) where necessary
• - Legal authorities if required by law

5. Data Security
Your data is primarily stored securely on Airbnb and Booking.com platforms.
We implement password protection and secure systems for any data we access directly.
Access to data is limited to authorised personnel only.

6. Data Retention
We retain personal data only for as long as necessary to fulfil legal and business requirements.
Data stored on Airbnb and Booking.com is managed according to their respective retention policies.

7. Your Rights
Under the UK GDPR, you have the right to access, rectify, or erase your personal data.
You can also object to or restrict certain types of processing.
To exercise your rights, please contact us using the details below.

8. Contact Us
Avona Properties Ltd (Avona Stays)
Email: hello@avonastays.com